Shipping policy

 

Shipping & Delivery Policy

Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received. Where possible, we aim to dispatch orders on the same or next business day. Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods or circumstances outside our reasonable control, processing times may be slightly longer.

Shipping Within Australia

TELON currently ships to addresses within Australia. Orders may be delivered using Australia Post, depending on the destination, parcel size, weight and service availability.

Shipping charges, where applicable, will be calculated based on the delivery area and displayed at checkout before payment.

Shipping Rates & Free Shipping

Free standard shipping is available on eligible orders based on the delivery location and order value.

For orders below the applicable free shipping threshold, the standard shipping rate shown above will apply.

Free shipping eligibility may be subject to delivery location, parcel size, weight or other shipping restrictions. Any applicable shipping charge will be displayed at checkout before you complete your order.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping provider. Estimated delivery times shown at checkout or provided by the carrier are estimates only and are not guaranteed.

Delivery may take longer during public holidays, peak periods, severe weather, carrier disruptions or other circumstances outside our reasonable control.

Tracking

Tracking information will be provided after your order has been dispatched, where applicable.

Customers can track Australia Post deliveries using the tracking details provided with their order or through the Track Your Order link on our website.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order is returned to us or needs to be resent because an incorrect or incomplete address was provided.

Unattended Deliveries & Returned Parcels

Delivery will be carried out in accordance with the carrier’s standard delivery procedures. A signature is not generally required for standard delivery.

Depending on the carrier and delivery service, parcels may be left in a safe location where permitted, taken to a collection point, or returned to the carrier’s facility if delivery cannot be completed.

If a parcel is returned to TELONdue to an incorrect or incomplete address, failure to collect, or unsuccessful delivery, additional postage charges may apply if redelivery is requested.

Delayed, Lost or Damaged Parcels

Once an order has been dispatched, delivery is handled by the relevant postal or courier provider.

If your parcel appears to be significantly delayed, lost or arrives damaged, please contact us so we can assist with investigating the issue with the carrier.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Contact Us

For questions regarding shipping or delivery, please contact: