Refund policy
TELON – Returns & Refunds Policy
Returns & Refunds
At Telon, we want you to be satisfied with your purchase. This Returns & Refunds Policy applies to purchases made through our online store and is subject to your rights under the Australian Consumer Law (ACL).
Change of Mind Returns
We may accept change of mind returns within 14 days of delivery, provided that:
- the item is unused, unopened and in its original packaging;
- the item is in resalable condition; and
- proof of purchase is provided.
Please contact us before returning any item. Returns sent without prior contact may experience delays in processing.
Unless otherwise agreed, customers are responsible for return shipping costs for change of mind returns. Original shipping charges are not refundable for change of mind returns.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, incorrect, or does not match the product description, please contact us as soon as possible with your order number and details of the issue. We may request photographs or other information to help us assess the matter.
Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.
Product Compatibility
Customers are responsible for checking the product specifications, label dimensions and printer compatibility before purchasing.
Choosing an incorrect size or purchasing a product that is incompatible with your printer will generally be treated as a change of mind return, unless the product information provided by Telon was incorrect or misleading.
Return Condition
For change of mind returns, products must be returned unused, unopened and in their original packaging.
This condition does not limit your rights where a product is faulty, damaged, incorrectly supplied, not as described, or otherwise covered by the consumer guarantees under the Australian Consumer Law.
Refunds
Once an eligible return has been received and assessed, approved refunds will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider.
Return Shipping
For approved change of mind returns, the customer is responsible for return shipping costs unless otherwise agreed.
Where a product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, Telon will comply with its obligations regarding reasonable return costs.
How to Request a Return
To request a return or report an issue with your order, please contact us through our Contact Us page or email contact@telon.au.
Please include your order number and a brief description of your request. For damaged, faulty or incorrect products, photographs may assist us in resolving the matter more quickly.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded.