FAQs
Frequently Asked Questions
What products does Telon sell?
Telon supplies direct thermal labels for businesses and everyday shipping and labelling needs. Please refer to each product page for current sizes, quantities and specifications.
Do I need ink or toner to print on thermal labels?
No. Direct thermal labels are designed to print using heat and do not require ink or toner.
Are your labels compatible with all thermal printers?
Compatibility can vary depending on the printer model and label specifications. Please check the product dimensions and specifications before ordering. If you are unsure, contact us before placing your order.
Can I order a smaller quantity to test the labels?
Where available, a Single Roll option may be offered for customers who would like to test the labels before purchasing larger quantities. Available quantities are shown on the relevant product page.
How can I track my order?
Once your order has been dispatched, tracking information will be provided where applicable. You can also use the Track Your Order link on our website to access Australia Post tracking.
How much does shipping cost?
Shipping charges are calculated according to the available delivery options and will be displayed at checkout before payment. Any free-shipping offers and applicable conditions will be clearly displayed on our website.
What if my order arrives damaged or there is a problem with my order?
Please contact us as soon as possible with your order details and, where relevant, photos of the issue. We will assist you in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.
How can I contact Telon?
Please visit our Contact Us page for our current contact details.